Terms Of Service
These Terms of Service apply to any purchases made from SchoolTime website, be it for the SchoolTime software itself, or any of the associated services. STPL reserves the right to amend or update the terms & conditions at any time, with or without notice.
Service Provision
The SchoolTime Software is supplied by STPL, and is licensed, not sold, under the terms of the EULA. STPL reserves all rights not expressly granted to you and STPL retains the ownership of the Software.
License holders are not permitted to “borrow”, “lend” or “sell” licenses to any third parties except in the case of Owned License Transfers as detailed later on in the agreement. Any licenses found to be being used in this way will be revoked without recourse.
STPL reserve the right to refuse service at their discretion.
End User License Agreement
Refer Applicable EULA. By installing, copying, or otherwise using SchoolTime, you agree to be bound by the terms of the EULA.
Renewals & Payments
Payments are accepted via both PayPal, Credit Card or Bank Transfer.
Leased licenses automatically renew until cancelled. Payment is due on the anniversary of the date of signup each month or year based on the subscription purchased. If payment is not received within 5 days of the due date, STPL will suspend the license until full payment is received and reserves the right to suspend any and all related services for the account in question. The specific SchoolTime database is retained for a period of 15 days post subscription expiry, beyond which STPL does not guarantee retrieval of school data. This is not applicable for Enterprise Licensing.
For services, payments are due in advance of any work commencing. For larger custom development services, payments may be split into multiple payments, commonly consisting of a 50% deposit prior to any work commencing, and the remainder upon completion, however this option will only be offered at STPL's’ discretion.
Should we receive a chargeback or disputed payment, all services will be revoked until any disputed amounts have been repaid, plus any fees incurred which are typically $20 per chargeback.
Delivery
All licenses are normally issued instantly upon confirmation of receipt of payment from the chosen gateway processor. Should your payment turn out to be fraudulent, the license will be suspended and you will be expected to repay the amount + any fees incurred.
Our professional setup & installation services usually take between 7 to 15 days to complete, but this is not a guaranteed turnaround time, and at peak times such as new releases, they will often take longer.
30 Trial Period Guarantee
STPL does not guarantee refunds. Instead, STPL provides a 30 days Trial license of its full blown software for complete evaluation before payment.
Cancellations & Refunds Policy
Leased licenses may be cancelled at any time. No notice period is required, and the cancellation will be effective from the date the cancellation request is made or processed. Requests for cancellation should be submitted either from within the application or by writing to us at info@school-time.co
Any monies paid for leased license renewals prior to a cancellation request being submitted are non-refundable. The same applies to any services, where once the service has been started, any fees paid also become non-refundable.
STPL reserves the right to cancel service and access to the service at any time. If a customer breaks the terms of the SchoolTime EULA or Terms of Service, a refund will not be available. Installation charges are not refundable under any circumstances. Refunds are not available after 1 month from the purchase date.
License Transfer Policy
We allow Owned Licenses to be re-sold or transferred once per license key (fees apply). Owned license are not eligible for transfer until at least 3 months have passed from the date of purchase. Owned licenses obtained via a reseller are excluded from this policy and are not eligible for any re-sales or transfers.
Leased licenses cannot be re-sold or transferred under any circumstances.
Before any sale or transfer, please contact us to verify eligibility of your license key. Upon request of the transfer, we will issue an invoice for the license transfer fee (currently $200). Once paid, we will request from you the name, email address and details of the new owner for the license to be transferred to. All transfers are final and cannot be reversed.
Addons may be transferred between licenses within your own client account but not resold or transferred to other accounts.
Trademarks
The SchoolTime website and software contain references to many companies that the Software is integrated with for payments & other related services. SchoolTime and the SchoolTime logo are trademarks of STPL. Registered in India. All rights reserved. All other trademarks are the property of their respective owners.